Managed Hosting & Servers Company System
Hosting and managed-server providers for website and application clients.
From setting up the client's environment to daily monitoring, maintenance, incident handling, and monthly billing.
No credit card required — your project is set up with the full system in under a minute
This is the system board as you'll receive it: workflow columns and starter cards showing the first steps
How does work flow in this system?
A new client means a card in “Setup”, where DevOps engineers build their environment — server, databases, and backups — and document its configuration on the card. After handover, it moves to “Daily Monitoring”, where performance metrics and alerts are watched, and “Maintenance” cards are created for scheduled periodic work such as security updates. Any outage or malfunction opens an “Incident” card at the highest priority, handled and documented step by step, then moves to “Resolution” after service is restored and the incident summary is written. At the end of each cycle, client subscriptions pass through “Billing”.
Announcements is the official maintenance channel to clients: notice of scheduled maintenance well in advance, or a statement on a general outage with its cause and repair time — the company's credibility is built on this channel's candor. Dues posts each client's monthly subscription by service tier and whatever falls late. Chat is the operations room during incidents: instant coordination between engineers and whoever is responding to clients.
DevOps engineers run “Setup” and “Maintenance” and handle “Incident”, documenting what they did on the card during the fix, not after; the client support team receives reports, opens their cards, and follows client satisfaction after “Resolution”. Major incidents are reviewed weekly: the same cause recurring? Then it gets an infrastructure-improvement card in “Maintenance” — the only acceptable incident is the one that never repeats.
Who does what?
The operational roles in this system and each role's responsibility in daily work — assign them to your team as-is or adapt them to your reality.
DevOps Engineers
Build client environments in “Setup” and document them, execute scheduled “Maintenance”, and handle “Incident” cards, documenting fix steps as they go.
On-Call Monitor
Watches “Daily Monitoring” alerts throughout the shift, opens an “Incident” card at any outage, and escalates what exceeds their authority to the on-call engineer.
Client Support
Receives client reports and opens their cards, translates the technical state into language the client understands, and follows their satisfaction after incident resolution.
Subscriptions Accountant
Runs “Billing”: posts monthly subscriptions in Dues by service tier, and follows late payers and suspension and reinstatement procedures.
What's prepared for you from day one?
System units
- Tasks — A kanban board with workflow columns and execution cards
- Chat — The team's fast daily coordination channel
- Announcements — The official voice of management — circulars and alerts that reach everyone
- Dues — Internal money with strict privacy — dues, advances, and expenses
Welcome announcement: «Welcome to the Hosting System»
From today, every client environment has a documented card, every incident is handled on a card that records fix steps as they happen, and every scheduled maintenance is announced to clients here ahead of time. First step: register existing client servers and schedule periodic maintenance. Credibility with clients is built on candid announcements — no silent maintenance anymore.
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