Infrastructure & Servers Department System
A team operating the company's infrastructure — servers, networks, backups — with continuous monitoring and maintenance.
Daily monitoring, scheduled maintenance, and documented incident management — with official employee notifications and infrastructure spend tracking.
No credit card required — your project is set up with the full system in under a minute
This is the system board as you'll receive it: workflow columns and starter cards showing the first steps
How does work flow in this system?
The team's day starts with a “Monitoring” round: periodic tracking cards for server, network, and backup health are reviewed every morning and their indicators updated. Preventive care work is managed as cards in “Maintenance” with scheduled dates and named owners. When an outage occurs, a card is created in “Incident” immediately with the impact level and affected systems; it moves to “Resolution” while being worked on, then to “Documentation,” where the cause, resolution steps, and the preventive measure stopping recurrence are recorded; and readiness and performance indicators are compiled in “Report.”
Chat is the team's operations room during incidents: instant coordination among on-call staff and quick escalation when impact widens. Announcements are the department's official channel to other employees: notice of scheduled maintenance windows well in advance, and alerts when a service goes down and when it's back. Infrastructure expenses are recorded in Dues privately: spare parts, annual maintenance contracts, hosting subscriptions, and operating licenses.
The on-call engineer is first to receive a monitoring alert: they create the incident card and start initial diagnosis, escalating to the specialist infrastructure engineer when the fault exceeds their authority. Every major incident is summarized in “Documentation” and reviewed in the weekly team meeting to extract a preventive measure that becomes a scheduled card in “Maintenance” — so the count of recurring incidents shrinks cycle after cycle.
Who does what?
The operational roles in this system and each role's responsibility in daily work — assign them to your team as-is or adapt them to your reality.
Infrastructure Engineers
Plan scheduled maintenance and execute upgrades, handling incidents escalated from on-call staff and documenting them with their lessons.
Monitoring On-Call Staff
Watch monitoring dashboards throughout their shift, create incident cards the moment they're detected, and begin initial handling before escalation.
Lead Infrastructure Engineer
Approves major maintenance plans and upgrades, decides root-cause fixes after incidents, and reviews periodic readiness reports.
What's prepared for you from day one?
System units
- Tasks — A kanban board with workflow columns and execution cards
- Chat — The team's fast daily coordination channel
- Announcements — The official voice of management — circulars and alerts that reach everyone
- Dues — Internal money with strict privacy — dues, advances, and expenses
Welcome announcement: «Infrastructure Operations System»
From today, infrastructure monitoring, maintenance, and incidents are managed from this board: every monitoring alert instantly becomes an “Incident” card, every scheduled maintenance is a card in “Maintenance,” and no incident is closed without its cause and resolution steps documented in “Documentation.” Employees receive maintenance and outage notifications from Announcements here. First step: log this month's scheduled maintenance plan as cards in the “Maintenance” column.
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