Complete Parcel Delivery Company System
Delivery companies handling daily parcel volumes with a fleet of drivers spread across city zones.
The full parcel lifecycle from pickup to delivery or return, with driver cash custody and a daily report that closes the day.
No credit card required — your project is set up with the full system in under a minute
This is the system board as you'll receive it: workflow columns and starter cards showing the first steps
How does work flow in this system?
Every parcel enters the system as a card in the “Parcel” column the moment it is received from the customer or a collection point, with the recipient's details, address, tracking number, and cash-on-delivery amount — if any — recorded on it. The parcel moves to “Sorting”, where coordinators group it by zone and assign it to the drivers' daily runs, then to “With Driver” once it is physically loaded onto the vehicle, with the expected delivery time set on the card.
On a successful delivery the driver moves the card to “Delivered” and attaches the recipient's signature or photo proof; if delivery fails or the customer refuses the parcel, the card goes to “Returned” with the reason documented so it can be rescheduled or sent back to its origin. Chat is the channel between drivers and coordinators all day long: a customer not answering, an unclear address, a request to postpone delivery — all resolved instantly without lost phone calls.
Dues manages the sensitive money privately: each driver's cash-collection custody, and the value of lost or damaged shipments and what is deducted or settled against them. At the end of every day, completed cards are moved to “Daily Report”, where the operations supervisor reviews delivery, return, and collection figures and approves the day close — turning the board into an operational record to fall back on in any claim or customer dispute.
Who does what?
The operational roles in this system and each role's responsibility in daily work — assign them to your team as-is or adapt them to your reality.
Operations Supervisor
Assigns coverage zones to drivers, reviews the “Daily Report” before the day close, and approves custody settlements and lost-shipment adjustments in Dues.
Coordinators
Sort parcels in “Sorting” by zone, direct drivers over Chat, and follow up on rescheduling returns.
Drivers
Move their cards from “With Driver” to “Delivered” or “Returned”, document proof of delivery, and hand over collection custody daily.
Intake Clerk
Registers incoming parcels in “Parcel” with full details, handles customer inquiries, and passes anything needing intervention to the coordinators.
What's prepared for you from day one?
System units
- Tasks — A kanban board with workflow columns and execution cards
- Chat — The team's fast daily coordination channel
- Dues — Internal money with strict privacy — dues, advances, and expenses
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