Elevator Maintenance Company System

Each contract or elevator is managed as a card moving along two paths: the preventive path starts in “Periodic Visit”, where scheduled maintenance and safety checks are performed and results documented on the card; the emergency path starts in “Call” when an elevator stops, makes an abnormal noise, or traps passengers — these cards carry top priority ahead of everything else. The card moves to “Repair” with the fault and replaced parts documented, then “Verification” — a column never bypassed: a full operational test and safety-systems check before the elevator returns to service — then “Report” with a technical statement for the client, and finally “Invoicing” for the periodic contract or the out-of-scope extra repair.

Chat is the first emergency channel: a trapped-passenger call arrives and the supervisor immediately directs the nearest technician and follows through until they are freed; spare-parts coordination between technician and warehouse runs there too. Announcements carries official circulars: updated safety procedures, alerts on overdue periodic visits that must be caught up, or the recall of a defective part from stock. Dues privately records maintenance contract values, parts costs, technician dues, and emergency-call fees.

The call coordinator receives and logs the call, the technical supervisor assesses its severity — trapped passengers mean immediate dispatch — and assigns the right technician; the technician documents the repair with photos and parts, and the card only closes after a documented “Verification” signed by the supervisor. Each elevator's record accumulates, revealing recurring faults and justifying a replacement recommendation when needed.