Leak Detection Company System

Every client call is a card starting in “Call” with the client's details and the problem's symptoms documented: damp walls, an unexplained high water bill, or a gas smell. It moves to “Inspection”, where the crew examines with specialized instruments — thermal camera, acoustic devices, tracer gas — and readings and photos are documented on the card. Then “Pinpointing” records the leak's exact source, location, and extent; then “Repair” executes the fix with minimal demolition or replacement of the failed part; then “Testing” re-pressurizes the network or measures gas to confirm the leak is gone for good; and the card closes in “Invoicing” with the invoice issued and the warranty period documented.

Chat directs the crews and receives site photos from the client before the team arrives — so the technician arrives knowing the problem type and instruments needed. Dues privately records client receivables, parts costs, and technician wages, and warranty cases are reviewed there whenever a repeat call comes from a previously repaired site.

The call coordinator logs the call and asks the client the initial questions; the technical supervisor determines the instruments needed and directs the right crew; the technician documents readings and photos on the card at every stage. The strict rule: no card moves from “Testing” to “Invoicing” without a documented passing test — the company's reputation rests on repairs being final, not temporary.