Electronics Store System

Every sale starts as a card in the “Order” column with the device details, customer details, and serial number — the serial number is mandatory because it is the warranty reference later. The card moves to “Inspection” where the technician tests the device before handover and documents its condition on the card; it only moves to “Delivery” with the technician’s approval. After the customer receives and signs, the card moves to “Active Warranty” and stays there for the entire coverage period with a clear expiry date. If the customer needs a repair, the card moves to “Service” until the device is fixed and handed back. The month’s cycle closes in “Report” with a count of sales, warranties, and service cases.

Chat runs between sales and the technicians: a question about device or accessory availability, coordinating a delivery appointment with a customer, or describing a fault reported on a device under warranty that needs an initial diagnosis. Everything about a specific device is documented on its card — inspection, repair, and spare parts — so the device’s full record stays in one place for any claim.

Dues records device purchases from suppliers and their payables with payment schedules, the cost of spare parts used in repairs, and the remaining balances owed by customers in installment sales if any. The owner sees the true cost of warranty service against the sales margin.