Complete Online Store System
An online store with daily product orders and a small team running the entire operation.
The whole operating day on one board: from new order to shipping, returns, and the daily report.
No credit card required — your project is set up with the full system in under a minute
This is the system board as you'll receive it: workflow columns and starter cards showing the first steps
How does work flow in this system?
Every order enters as a card in the “New Order” column with the customer’s details, products, and payment method. The order coordinator reviews inbound orders in the morning and checks item availability with the inventory officer, then moves the card to “Packing” where the order is packed and the shipping label attached, and from there to “Shipping” with the carrier’s name and tracking number. Once delivery is confirmed the card moves to “Completed”, and if the order comes back for any reason it moves to “Returned” with the return reason and the compensation decision. At the end of the day all the numbers are summarized in a “Daily Report” card: new, shipped, completed, and returned orders.
Chat is the fast coordination channel throughout the day: a question about product availability, an incomplete customer address, or an issue with a shipping label — quick decisions that need no archiving. Decisions on promotions, discounts, and their start and end dates are published in Announcements by the store manager so the whole team works with the same prices and messages; a deal mentioned in Chat does not count.
Dues manages the store’s internal finances privately: supplier payables on their scheduled installments, weekly carrier fees, and daily operating expenses such as packaging and consumables. This way the store manager knows their obligations before collecting sales, and sees the day’s net without separate spreadsheets.
Who does what?
The operational roles in this system and each role's responsibility in daily work — assign them to your team as-is or adapt them to your reality.
Store Manager
Reviews the board morning and evening, approves promotions and discounts and announces them in Announcements, and reviews the “Returned” column and its reasons weekly to fix the root causes.
Order Coordinator
Receives orders in “New Order” and moves them across the columns to “Completed”, uploads shipping labels to cards, and follows up delays with the carriers.
Inventory Officer
Updates item quantities and alerts in Chat when an item is running low, receives returns from the “Returned” column, and decides whether to restock or write them off.
Customer Service Officer
Follows customer reviews and delay complaints, and records return reasons accurately on cards for the store manager’s daily report.
What's prepared for you from day one?
System units
- Tasks — A kanban board with workflow columns and execution cards
- Chat — The team's fast daily coordination channel
- Announcements — The official voice of management — circulars and alerts that reach everyone
- Dues — Internal money with strict privacy — dues, advances, and expenses
Welcome announcement: «Welcome to the Store System»
From today every order is a card moving across the columns from “New Order” to “Completed” or “Returned” — no order is managed in private chats. Promotion and discount decisions are published here in Announcements only, and quick coordination happens in Chat. Start by logging today’s incoming orders now, and close your day with the Daily Report card.
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