Premium Secondhand Store System
A store for used devices and furniture with documented inspection and a limited thirty-day warranty.
Every piece from intake to inspection, pricing, display, sale, and the thirty-day warranty through closure.
No credit card required — your project is set up with the full system in under a minute
This is the system board as you'll receive it: workflow columns and starter cards showing the first steps
How does work flow in this system?
Every piece arriving at the store enters as a card in the “Intake” column with its initial photos, visible condition, and the purchase price agreed with its owner. The inspector moves it to “Inspection” where they test functions, document defects with photos on the card, and propose the price — no piece is displayed before this documentation is complete. After pricing is approved it moves to “Display” on shelves and channels; when sold it moves to “Warranty” for thirty days with a clear expiry date. If it comes back with a covered fault it is handled within the same card, and once the period ends with no claim it closes in “Closure”.
Chat runs between the inspector and sales: a question about the condition of a piece a customer in the shop is asking about, coordinating an on-site inspection of a large piece at the seller’s location, or a decision on accepting an offered piece at a high price needing a second opinion. The official inspection assessment stays on the card because it is the basis of both sale and warranty — what is said in Chat is not enough.
Dues records the amounts paid to owners of purchased pieces, repair and cleaning costs per piece, and installment sales if any — so each piece’s profit appears separately from purchase to closure, and the owner knows which categories earn and which clog the shelves.
Who does what?
The operational roles in this system and each role's responsibility in daily work — assign them to your team as-is or adapt them to your reality.
Item Inspector
Tests every piece in “Inspection” and documents its condition with photos on the card, proposes the price based on condition and market, and is the technical reference for any warranty claim.
Pricing & Purchasing Officer
Negotiates with owners in “Intake” and approves display prices after inspection, and records piece purchases and repair costs in Dues.
Sales Officer
Manages “Display” and “Sale” on shelves and channels, records warranty start and end dates on the card, and receives warranty claims and passes them to the inspector.
What's prepared for you from day one?
System units
- Tasks — A kanban board with workflow columns and execution cards
- Chat — The team's fast daily coordination channel
- Dues — Internal money with strict privacy — dues, advances, and expenses
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